Shipping Policy

SHIPPING POLICY — EMILY & GRACE DUBLIN
Last updated: 16 August 2026

SHIPPING AREA
We currently ship only to valid residential and business addresses in Ireland and the United Kingdom.

PRODUCT ORIGIN AND DISPATCH
Orders are checked, packed and dispatched directly by our international fulfilment partner in Ningbo, Zhejiang, China. The name Emily & Grace Dublin does not mean that orders are dispatched from Dublin or that we operate a physical shop or warehouse there.

ORDER PROCESSING
Processing, quality checks and packing normally take 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

TRANSIT AND TOTAL DELIVERY TIME
After dispatch, delivery normally takes 7–9 business days.

Estimated total delivery time: 8–12 business days from the order date.

Business days are Monday to Friday, excluding applicable public holidays. Delivery estimates may be affected by customs inspections, severe weather, peak volumes, carrier disruption or circumstances outside our reasonable control. Unless expressly agreed otherwise, delivery dates are estimates.

SHIPPING COST
Standard shipping to Ireland and the United Kingdom is free. There are no separate packing or handling charges.

CARRIERS AND TRACKING
Final delivery in Ireland is normally handled by An Post. Final delivery in the United Kingdom is normally handled by Royal Mail. An international logistics partner may transport the parcel before it enters the local postal network.

When tracking becomes available, we send a dispatch confirmation. Tracking may take 2–5 business days after dispatch to show its first update.

PRICES, VAT, CUSTOMS AND IMPORT CHARGES
Prices for Ireland are displayed in euro (EUR), and prices for the United Kingdom are displayed in pounds sterling (GBP), according to the selected market. The final checkout price includes taxes that must be included under applicable law.

Any customs duties, import VAT, brokerage fees and import-clearance charges are paid by Emily & Grace Dublin. Customers should not be required to pay additional import charges on a properly processed shipment. If a carrier requests an unexpected payment, contact support@emilygrace-dublin.com before paying.

DELIVERY ADDRESS AND CHANGES
Check that the name, street, postcode or Eircode and all other delivery details are complete and accurate. Contact us immediately if an address needs correction. We can only attempt a change before the order has been processed or dispatched and cannot guarantee that it will be possible.

UNDELIVERABLE PARCELS
If a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused or the parcel was not collected, we will contact you. We may charge reasonable reshipping costs where the failed delivery was caused by the customer. Mandatory consumer rights remain unaffected.

LOST OR DAMAGED PARCELS
Contact us promptly if tracking has not changed for an unusual period, a parcel is marked delivered but has not arrived, or the package arrives damaged. Keep the packaging and provide clear photographs where possible. We will investigate with the carrier and provide an appropriate remedy where loss or damage is confirmed.

CONTACT
Email: support@emilygrace-dublin.com
Website: https://emilygrace-dublin.com

Emily & Grace Dublin is a trading name of CAVALEIRUS LLC.

Store operator and contracting party:
CAVALEIRUS LLC
5830 E 2nd St, Ste 7000 #30744
Casper, Wyoming 82609
United States
Wyoming Entity ID: 2025-001824140